Privacy Policy

1. Introduction

Mentoria ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mentorship platform service ("Service").

Please read this Privacy Policy carefully. By accessing or using our Service, you acknowledge that you have read, understood, and agree to be bound by all the terms outlined in this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Account Information: When you register for an account, we collect your name, email address, password, and user type (mentor or mentee).
• Profile Information: Additional information you provide in your profile such as professional experience, education, skills, profile picture, and career interests.
• Communication Data: Messages, feedback, and other content you share when communicating with mentors/mentees through our platform.
• Payment Information: If you make purchases through our platform, we collect payment details, billing address, and transaction information.

2.2 Usage Information

We automatically collect certain information about how you interact with our Service:

• Device Information: Information about your device, including IP address, browser type, operating system, and device identifiers.
• Usage Patterns: How you use our website, including pages visited, time spent on pages, navigation paths, and features used.
• Session Information: Information about your sessions, including duration, frequency, and interaction with mentors/mentees.

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing, maintaining, and improving our Service
• Matching mentees with appropriate mentors based on their needs and preferences
• Processing transactions and managing your account
• Communicating with you about your account, updates, and support
• Personalizing your experience and delivering content relevant to your interests
• Analyzing usage patterns to improve our platform functionality and user experience
• Detecting, preventing, and addressing technical issues, fraud, or illegal activities
• Complying with legal obligations

4. How We Share Your Information

We may share your information in the following circumstances:

• With Mentors/Mentees: When you connect with a mentor or mentee, we share profile information necessary to facilitate the mentorship relationship.
• Service Providers: We may share information with third-party vendors, consultants, and other service providers who need access to such information to perform services on our behalf.
• Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
• With Your Consent: We may share your information with third parties when you have given us your consent to do so.

We do not sell your personal information to third parties.

Third-Party Service Providers: To provide our services, we work with several third-party service providers in the following categories:

• Payment Processing: We use industry-standard payment processors to handle payment transactions securely. When you make a payment, you provide your payment information directly to our payment processor, and we receive only limited transaction information.
• Video Conferencing: Our video conferencing service may process your IP address and device information to facilitate live sessions. This data is not recorded or stored.
• Analytics Services: We use industry-standard analytics services to understand how users interact with our website. These services collect information about how you use our website, including pages visited and user interactions. We have configured these services to anonymize IP addresses where possible.
• Communication Services: We use third-party email and SMS providers to deliver notifications and updates. These services process only the information necessary to send these communications.
• Artificial Intelligence Services: When you interact with our AI features, your queries and conversation context may be processed by our AI service providers. We have implemented measures to limit sharing of personal identifiers in these interactions.

Each of these service providers has their own privacy policy governing how they handle your information, and they process your data in accordance with our agreements with them and applicable data protection laws.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your account is protected by a password. You are responsible for keeping your password confidential and for all activities that occur under your account.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: You can request access to your personal information we hold.
• Correction: You can request that we correct inaccurate or incomplete information.
• Deletion: You can request that we delete your personal information in certain circumstances.
• Restriction: You can request that we restrict the processing of your information.
• Data Portability: You can request a copy of your information in a structured, machine-readable format.
• Objection: You can object to our processing of your information in certain circumstances.

To exercise these rights, please contact us using the details provided in the "Contact Us" section.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies are small data files placed on your device when you visit our website.

We use the following types of cookies:

• Essential Cookies: Necessary for the website to function properly.
• Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and see how visitors move around our website.
• Functionality Cookies: Enable us to personalize content and remember your preferences.
• Targeting Cookies: Record your visit to our website, the pages you have visited, and the links you have followed.

You can control cookies through your browser settings. However, if you disable certain cookies, some parts of our Service may not function properly.

8. Third-Party Analytics and Advertising

We use third-party analytics services, such as Google Analytics and Microsoft Clarity, to help us understand how users engage with our Service. These services may use cookies and similar technologies to collect information about your use of our Service and report website trends.

Google Analytics: Google Analytics collects information such as how often users visit our site, what pages they visit, and what other sites they used prior to coming to our site. We use the information we get from Google Analytics only to improve our Service. Google Analytics collects only the IP address assigned to you on the date you visit our site, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information.

Microsoft Clarity: Microsoft Clarity helps us understand how users interact with our website by collecting data on user behavior, such as mouse movements, clicks, scrolls, and form interactions. This may include session recordings that capture your interactions with our website (but not your personal data entered in forms). Microsoft Clarity uses technologies such as cookies to collect this information.

You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on. For Microsoft Clarity, you can adjust your browser's cookie settings or use browser privacy extensions to limit tracking.

9. Children's Privacy

Our Service is not directed to children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us, and we will take steps to delete such information.

To contact us regarding children's privacy concerns, please reach out through:

• Email: appsupport@mentoria.com
• Phone: 8291856155
• Address: 505-506, Kshitij Building, 400058, Veera Desai Road Azad Nagar, Andheri West, Mumbai, Maharashtra 400053

10. International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country.

When we transfer your information to other countries, we will take appropriate measures to protect your information and ensure that any third parties with whom we share your information provide a similar level of protection.

We may use service providers based in various countries, including the United States, to process your data. By using our Service, you consent to the transfer of your information to these countries. We ensure that such transfers are conducted in accordance with applicable data protection laws and with appropriate safeguards in place.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: appsupport@mentoria.com
Address: 505-506, Kshitij Building, 400058, Veera Desai Road Azad Nagar, Andheri West, Mumbai, Maharashtra 400053

13. AI and Automated Processing

Our Service uses artificial intelligence and automated processing technologies for various features, including mentor matching, career recommendations, AI-powered coaching, and session transcription.

Data Processing for AI Features: When you use our AI-powered features, we process:

• Profile information and preferences for mentor matching
• Queries and conversation history for contextual responses
• Career interests and skills for personalized recommendations
• Session content for automated transcription

Data Protection Measures: For AI processing, we:

• Limit sharing of personally identifiable information with AI service providers
• Use anonymization and pseudonymization where appropriate
• Implement security measures to protect data during processing
• Regularly review and update our AI data handling practices

Your Rights: You have the right to:

• Object to automated processing of your personal data
• Request human review of significant automated decisions
• Opt out of certain AI-powered features while still using core services
• Access and correct personal data used in AI processing

14. Session Notes and Transcriptions

During mentorship sessions, we use AI-powered transcription to create text records of session content. Here's how we handle this data:

Data Collection:

• Session content is automatically transcribed in real-time
• Only text content is processed and stored; no audio is recorded
• Transcriptions may include discussion topics, advice given, and action items

Data Storage and Security:

• Transcriptions are stored with encryption at rest
• Access is limited to session participants and authorized staff
• You can request earlier deletion of your session data

Data Usage:

• Primary use is to provide session review capability for participants
• Anonymized data may be used for service improvement
• Aggregate statistics may be generated for quality assurance

15. Your Acknowledgment

By using our Service, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein. If you do not agree with our policies and practices, your choice is not to use our Service.