Last Updated: March 7, 2025
Welcome to Mentoria ("we," "our," or "us"). These Terms and Conditions ("Terms") govern your access to and use of the Mentoria platform, including any content, functionality, and services offered on or through our website (the "Service").
Please read these Terms carefully before using our Service. By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use the Service.
The Service is intended for users who are at least 18 years of age. By using the Service, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into these Terms.
If you are using the Service on behalf of a company, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, in which case "you" shall refer to that entity.
To access certain features of the Service, you may be required to register for an account. When you register, you must provide accurate, current, and complete information and maintain and promptly update such information.
You are responsible for safeguarding your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account or any other breach of security.
We reserve the right to disable your account at any time, including if you have violated any provision of these Terms or if activities occur on your account that appear to be illegal or harmful to others.
Mentoria provides a platform that connects mentees with mentors for professional guidance, career advice, and skill development. The quality and nature of the mentorship are dependent on the individual mentors and mentees.
For Mentees: As a mentee, you acknowledge that:
For Mentors: As a mentor, you acknowledge that:
Disclaimer of Responsibility for Mentorship: Mentoria serves solely as a connection platform between mentors and mentees. We do not control, monitor, supervise, or evaluate the content of individual mentorship sessions. Mentoria expressly disclaims any liability or responsibility for any advice, opinions, statements, or recommendations made by mentors on our platform. By using our Service, you understand and agree that you will not hold Mentoria liable for any loss, damage, or adverse consequences resulting from your reliance on information provided during mentorship sessions.
Mentoria operates on a subscription model. When purchasing a subscription, you agree to pay all fees in accordance with the fees, charges, and billing terms in effect at the time the fee or charge is due and payable.
You are responsible for providing accurate billing information and authorize us to charge your chosen payment method for the subscription you have selected and for any paid feature to which you subscribe.
Subscription Terms: Subscriptions may be offered on a monthly, quarterly, or annual basis.
Refund Policy for Subscriptions:
In case of disputes regarding payments or refunds, our decision shall be final and binding.
Both mentors and mentees may need to cancel sessions. To ensure a harmonious experience for all users, we have established the following policies:
For Mentees:
For Mentors:
You agree to use the Service in accordance with all applicable laws and regulations. You agree not to:
To maintain a professional, respectful, and safe environment for all users (mentors and mentees), the following rules apply to all video call interactions on Mentoria Connect:
Professionalism: Users must conduct themselves in a respectful and professional manner at all times.
Prohibited Behavior: The following are strictly prohibited during mentorship sessions:
Confidentiality & Privacy:
Violation & Consequences:
If you experience or witness any misconduct during a mentorship session, please report it immediately by:
All reports will be handled confidentially and promptly.
The Service and its entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof) are owned by Mentoria, its licensors, or other providers of such material and are protected by copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.
You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Service, except as follows:
The Service may allow you to post, upload, publish, submit, or transmit content, including messages, feedback, reviews, profiles, and session notes ("User Content"). By providing any User Content on the Service, you grant us and our affiliates a worldwide, irrevocable, perpetual, non-exclusive, transferable, royalty-free license to use, copy, modify, create derivative works based on, distribute, publicly display, publicly perform, and otherwise exploit in any manner such User Content in all formats and distribution channels now known or hereafter devised, without further notice to or consent from you, and without the requirement of payment to you or any other person or entity.
You represent and warrant that: (i) you either are the sole and exclusive owner of all User Content or you have all rights, licenses, consents, and releases that are necessary to grant to us the rights in such User Content, as contemplated under these Terms; and (ii) neither the User Content nor your posting, uploading, publication, submission, or transmittal of the User Content or our use of the User Content will infringe, misappropriate, or violate a third party's patent, copyright, trademark, trade secret, moral rights, or other proprietary or intellectual property rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation.
Mentoria's platform includes AI features and integrates with third-party services. Your use of these features and services is subject to the following terms:
For information about how we process data through AI features and third-party services, please refer to our Privacy Policy.
AI-Generated Career Advice: While Mentoria Connect's AI provides career recommendations, all advice should be treated as guidance only. Implementation of the advice is to be done upon the user's discretion.
Limitations: AI cannot replace personalized professional advice, particularly for legal, financial, or psychological matters.
User Responsibility: Users are encouraged to verify AI recommendations with human mentors or seek professional expertise before making career decisions.
As part of the mentorship process, mentors and mentees may exchange confidential information. Both parties agree to:
This confidentiality obligation does not apply to information that: (i) is or becomes publicly available through no fault of the receiving party; (ii) was known to the receiving party prior to the mentorship relationship; (iii) is required to be disclosed by law or legal process; or (iv) is disclosed with the prior written consent of the disclosing party.
The service and all content and services provided through the service are provided on an "as is" and "as available" basis, without warranty of any kind, either express or implied.
Without limiting the foregoing, we explicitly disclaim any warranties of merchantability, fitness for a particular purpose, quiet enjoyment, or non-infringement, and any warranties arising out of course of dealing or usage of trade. We make no warranty that the service will meet your requirements or be available on an uninterrupted, secure, or error-free basis.
No advice or information, whether oral or written, obtained from us, through the service, from mentors, or from AI-generated content, will create any warranty not expressly made herein.
Specifically, Mentoria does not warrant, endorse, guarantee, or assume responsibility for:
To the maximum extent permitted by applicable law, neither Mentoria nor its service providers, employees, agents, officers, or directors shall be liable for any indirect, punitive, incidental, special, consequential, or exemplary damages, including without limitation damages for loss of profits, goodwill, use, data, or other intangible losses, that result from the use of, or inability to use, the service or any materials or content on the service, even if we have been advised of the possibility of such damages.
Without limiting the foregoing, Mentoria specifically disclaims any liability for:
If, notwithstanding the other provisions of these Terms, we are found to be liable to you for any damage or loss which arises out of or is in any way connected with your use of the service or any content, our liability shall in no event exceed the greater of (A) the total of any fees paid by you to Mentoria in the six months prior to the date of the initial claim, or (B) 5,000 Indian Rupees.
The limitations of liability in this section will apply even if any of the foregoing limited remedies fail of their essential purpose.
Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.
You agree to defend, indemnify, and hold harmless Mentoria, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of the Service, including, but not limited to, your User Content, any use of the Service's content, services, and products other than as expressly authorized in these Terms, or your use of any information obtained from the Service.
We may terminate or suspend your access to all or part of the Service, with or without notice, for any conduct that we, in our sole discretion, believe is in violation of these Terms, is harmful to other users, to us or our partners, violates applicable law, or is harmful to the interests of our community.
If you wish to terminate your account, you may simply discontinue using the Service or contact us to request account deletion. All provisions of these Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
Account Deletion Process: To request deletion of your account, you can:
Upon receiving your request, we will verify your identity and process the account deletion within 30 days. Please note that:
These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of India, without giving effect to any choice or conflict of law provision or rule.
Any legal action or proceeding arising out of or relating to these Terms or the Service shall be instituted exclusively in the courts of Mumbai, Maharashtra, India, and you irrevocably submit to the personal jurisdiction of such courts in any such action or proceeding.
In the event of any dispute, controversy, or claim arising out of or relating to these Terms, the parties shall first attempt to resolve the dispute through good-faith negotiations, which shall be a condition precedent to either party initiating legal action.
If the parties are unable to resolve the dispute through good-faith negotiations within a reasonable period of time, the dispute shall be resolved through arbitration in accordance with the Arbitration and Conciliation Act, 1996 of India. The arbitration shall be conducted in Mumbai, Maharashtra, by a sole arbitrator appointed by Mentoria. The language of the arbitration shall be English.
The arbitration award shall be final and binding on the parties. The parties agree to exclude any right of application or appeal to the courts in connection with any question of law arising in the course of the arbitration.
We may revise these Terms from time to time at our sole discretion. All changes are effective immediately when we post them and apply to all access to and use of the Service thereafter. Your continued use of the Service following the posting of revised Terms means that you accept and agree to the changes. You are expected to check this page frequently so you are aware of any changes, as they are binding on you.
These Terms, together with the Privacy Policy and any other legal notices published by us on the Service, shall constitute the entire agreement between you and us concerning the Service. If any provision of these Terms is deemed invalid by a court of competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms, which shall remain in full force and effect.
No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term, and our failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.
If you have any questions about these Terms, please contact us at:
Email: appsupport@mentoria.com
Phone: 8291856155
Address: 505-506, Kshitij Building, 400058, Veera Desai Road Azad Nagar, Andheri West, Mumbai, Maharashtra 400053
Mentoria shall not be liable for any failure to perform its obligations under these Terms where such failure results from any cause beyond Mentoria's reasonable control, including, but not limited to, mechanical, electronic, or communications failure or degradation, acts of God, terrorism, pandemic, epidemic, strikes or other labor disputes, riot, civil unrest, or government regulations or orders.
You and Mentoria agree that each may bring claims against the other only in your or its individual capacity and not as a plaintiff or class member in any purported class or representative proceeding. Further, unless both you and Mentoria agree otherwise, no arbitrator or judge may consolidate more than one person's claims or otherwise preside over any form of a representative or class proceeding.
If any provision of these Terms is held to be invalid, illegal, or unenforceable for any reason by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it legal, valid, and enforceable while preserving the intent of the provision. If such modification is not possible, the provision shall be severed from these Terms, and the remaining provisions shall remain in full force and effect.
During mentorship sessions, AI-powered transcription may be used to document the session content. By using our Service, you agree to the following terms regarding session notes and transcriptions:
For information about how we collect, store, and process session data, please refer to our Privacy Policy.